ASQ 706: Sonny Nguyen: Creating a Lean Culture w/Sustained Improvements

Event Description

Presentation: 

"Learn By Doing: Creating a Lean Culture with Sustained Improvements"

 

Dear Leaders,

 

Have you ever wondered why the improvements for which you worked so hard never sustained? Or why you develop a beautiful performance board, but no one wants to use it?  Or why change is so hard, and people don’t get your vision?  These are challenges that all Lean Six Sigma practitioners deal with across different industries. I believe I have the solution, learning from several cycles of implementing Performance Management Culture systems.

 

I have learned from trial and error the fragile and yet powerful operating system that will not only improve key performance metrics but also engage your team in developing the mindset for daily improvements. From this learning, I appreciate the important relationship between the Front Line Staff and their Manager in this system. I would like to take this opportunity to share with you what I learned, why I value it, and why I believe it’s the solution to creating a lean culture with sustained improvements.

 

I look forward to sharing my story and hope it can help you with your endeavor!

 

To your daily improvements,

 

Sonny Nguyen

 

  

Speaker Bio:

 

Sonny Nguyen is the Director of Strategic Initiatives at City of Hope National Medical Center, a nonprofit independent research and treatment center for cancer, diabetes and other life-threatening diseases. It is designated as a comprehensive cancer center, the highest recognition bestowed by the National Cancer Institute. At City of Hope, Sonny leads a team charged with delivering on the organization's multi-year strategic plan.

 

With over 18 years of experience, Sonny has expertise in a diverse range of areas including operational performance, process improvement, and business transformation. His background also spans across multiple industries, namely automotive, pharmaceuticals, aerospace, industrial technology, and most recently, health care. What started as a career in industrial engineering has expanded into over 12 years of management responsibilities.  As an industrial engineer, Sonny used an array of tools, methods, and practices to improve productivity and efficiency.  Now he leverages his background to motivate and lead teams through difficult and large-scale projects.

 

Among Sonny’s accomplishments are the following:

 

• Leading a Lean Six Sigma deployment, including obtaining several Lean Six Sigma certifications from project deliveries and being bestowed the title of “Lean Six Sigma Master Black Belt” by two companies

• Delivering on multiple program management initiatives and complex transformations, including managing large-scale multi-site projects to improve the value stream from suppliers to customer delivery

• Leading a team that won the 2006 Raytheon CEO Mission Assurance Award and coaching others who went on to win the award in 2008, and

• Holding integral roles in projects that have won industry awards such as The Shingo Prize, California Council of Excellence Team Awards, and American Society for Quality World Conference Team Excellence Awards

   

  Sonny obtained his B.S. and M.S. degrees in Industrial Engineering at Cal Poly San Luis Obispo, one of the premier engineering schools in the California State University system.  Sonny believes in Cal Poly’s philosophy of “Learn by Doing” and has exemplified this throughout his career.

   

  Please join us!