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ASQ 706 July Event: Kaveh Azad: Process Improvement in Higher Education

Marie Callenders Restaurant

19310 Business Center Drive, Northridge, CA 91324, USA

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Event Description

Speaker:  Kaveh H. Azad

Topic:  Application of Process Improvement Methodologies in Higher Education

Over the last 40 years, the cost of Higher Education has increased much faster than other sectors of the economy. This increase in cost has not necessarily resulted in higher quality, as measured by industry metrics and stakeholder’s evaluations.  Higher education institutions have an opportunity to tailor and apply process improvement methods with proven success results in other industries.

Lean, Six Sigma methodologies and management models such as Baldrige and ISO 9001 have enabled many other organizations facing similar challenges in cost control and quality improvement.  A wide range of stakeholders in higher education can benefit from a tailored application education sector (Students, Faculty, Administration, Community and others).  This presentation highlights challenges and opportunities with the application of Process Improvement in higher education, and provides some success story examples.


Kaveh Houshmand Azad (MSc., Lean Six Sigma Black Belt, ISO 9001 Lead Auditor Baldrige Examiner) is a Performance Excellence leader with comprehensive process improvement experience and knowledge in healthcare, engineering and higher educational Industries.  Kaveh has led several organizational excellence journeys over the last 15 years, and is currently the Director of Operating System at Keck Medicine of USC.  He is also an adjunct faculty with David Nazarian College of Business and Economics at California State University Northridge. 

Kaveh is a member of Board of Examiners for Baldrige National Performance Excellence Program, and has presented at several conferences, including ASQ World Conference of Quality and improvement.

Please join us!


Map of Event Location
Tuesday, July 17th, 2018 5:30 pm –  8:30 pm