Frequently Asked Questions
Frequently Given Answers
- What is Ticketbud?
- Ticketbud is an event marketing, event registration and online ticketing service that allows you to easily and affordably sell tickets online.
- How are payments processed?
- Ticketbud allows you to accept all major credit cards and electronic checks by using your own PayPal account. Ticketbud seamlessly integrates PayPal into your Event Page and you collect money from ticket sales directly into your PayPal account.
- How do I sell tickets online?
- Sell tickets online by creating a Ticketbud. You will be guided through four simple steps to set up your event page and can start selling tickets to your events in less than five minutes.
Easy Event Marketing
- Sign Up, login and enter your event details
- Upload your logo and describe your event
- Design your tickets, set level, price and quantity available
- Publish, then Promote your event by using our five simple "Get the Word Out" tools.
- Start selling tickets, then pay only $29.99 for unlimited ticket sales
- How do I use the barcode on a Ticketbud ticket?
- The Ticketbud Barcode Scanner is available in the Android Market. You can easily scan any Ticketbud ticket and determine if it has been used before. Click here if your are visiting this page from your Android device. For our step by step tutorial read this blog post.
- Can I link my Ticketbud Event Page and my website to promote my event?
- Yes! We have a selection of code snippets ready to paste into your site. After you create your event, you will be shown five easy tools to "Get the Word Out". You can share your event on Facebook and Twitter and publish a Facebook event using the Ticketbud Facebook app. If you use WordPress, install the Ticketbud WordPress Plugin to automatically add your Event Page links on your blog. You can also share your event on Facebook, Twitter, and other social sites by clicking the share icons at the top of your Event Page.
- How do I know if I have sold any tickets?
-
All ticket sales show up in real time under "View Ticket Sales" for your event on your left-side navigation panel.
Data includes customer name, ticket type, price and more. You can download this information to a spreadsheet so you can sort, filter and format your list and have valuable information available to market your future events.
- How much does Ticketbud cost to use?
- Most ticketing apps charge enormous fees for each ticket sold PLUS a percentage fee of the ticket price. When event organizers receive their invoices at the conclusion of their event, they are in sticker shock.
Ticketbud won't tell you to "simply increase your ticket price," or "pass our fees on to your guests." When you are trying to establish a relationship with your attendees, you don't want to start by gouging them with fees.
Regardless of how many tickets you sell, Ticketbud's pricing is simple and flat:
- $29.99 for a single-day event
- $69.99 for a multi-day event
A "multi-day event" is any event where the start time to the end time is greater than 24 hours.
You also get to try Ticketbud free, by selling up to 5 tickets before paying for your unlimited ticket sales.
| Number of Tickets Sold* |
Eventbrite Fee |
Ticketbud Fee |
| 25 |
$56.00 |
$29.99 |
| 50 |
$112.00 |
$29.99 |
| 100 |
$224.00 |
$29.99 |
| 250 |
$560.00 |
$29.99 |
| 500 |
$1,120.00 |
$29.99 |
*Compares services using a $50.00 ticket price
**If your event is cancer related, there is no fee. Contact us for a waiver.
- What if tickets to my event are free?
- Then using Ticketbud is free! You can promote your event with a free page and use all the tools with no fees.
- Who created Ticketbud?
- Ticketbud was created by a team of high tech professionals with multi-decade experience in software application development running on Linux. Ticketbud's engineering team is highly skilled in open source development and are champions of the open source philosophy.
- What happens when my event ends and I no longer need my Event Page?
- When your event is over your Event Page remains. This helps advertise your organization and venue, though it shows the event has already occurred and the purchase form is no longer active. You may hide your expired events on your main public page by archiving them. "Reactivate" an expired Event Page with a new date to use it again.
- What other features come with Ticketbud?
- Besides the ability to sell tickets to your events, Ticketbud allows you to:
- Email invitations to your guests
- Export guest registration data to a spreadsheet file so you capture valuable marketing information for future events
- Sell tickets in your country's currency.
- Publish on Facebook using the Ticketbud Facebook application
- Scan 2D barcoded tickets with guest data (just like the airlines)
- Link to your Event Page from your existing website
- Add a logo or image to your Event Page
- Permanently keep your web address to showcase your events. For example: myusername.ticketbud.com
- Promote public or private events
- Integrate into your WordPress Blog using the Ticketbud WordPress plugin
- Publish the attendee list and/or ticket quantity remaining on the Event Page
- And much more...
- How secure is Ticketbud?
- Ticketbud runs on extremely stable 64-bit Linux servers, optimized for speed and security in both Texas and California.
- How do I reset my password?
- Go here to reset your password. You will be sent an email with instructions to reset your password.
- How do I delete my account?
- Email support@ticketbud.com, and our team will take care of this for you.
- I do not want the public viewing my event, can I keep it private?
- Yes. In step one of 'Creating a Ticketbud' choose public or private. By selecting private, your Event Page can only be viewed by those people with whom you've shared the special link URL.
- Can my guests pay me without having to sign up for a PayPal account?
- Yes, as long as you have a PayPal Premier account or a Website Standard account your guests do NOT have to sign up for a PayPal account to pay you. They will see a link in the middle-right under the login that says:
"Pay with debit or credit card (if you don't have a PayPal account)"
If you do not see this link on your payment page, please do the following:
- If this is a newly created account please "confirm" your email address with PayPal.
- Second, you must have a "verified" account. Go through the steps to verify your PayPal account. Unverified accounts will not work with Ticketbud.
- The first two should solve 95% of all issues, but if you still do not see the "Pay with debit or credit card" option, then:
- Log in to PayPal, then click the Profile tab.
- Under the Selling Preferences select Website Payment Preferences.
- Scroll down the page to "PayPal Account Optional" and for PayPal Account Optional select "on".
Now your guests can pay you via Credit Card without having to Log in to PayPal or have a PayPal account. When they go to your PayPal payment page all they need to do is click the Continue link at the bottom left section called "Don't have a PayPal account".
- Can I make feature suggestions I would like to see on Ticketbud?
- Please do! We always look for new ways to improve self-service ticketing. If there is a feature you would like to see, please email us the suggestion:
- What if I have multiple times for my event? How do I handle that?
- If you have a few different times that your event is happening, such as a movie screening that takes place at 5pm, 7pm and at 9pm - in step three, you will create three different tickets for your event. One is the 5pm showing, two is the 7pm, etc. Your guests can order the ticket for the time they plan to attend and you can see who is coming at what time in your sales tracking section found on the navigation panel.
- What if I live outside the US? Can I set Ticketbud to use my own currency, for example Euros?
- Absolutely. In step 3, before you create your tickets, select from a drop down of more than twenty of the world's most popular currencies. Your guests can then pay you in your own currency and you can host an event in your own country.
- My international payments are showing up as pending until I accept them each individually on PayPal. Can I have them be automatically accepted?
- Yes, log into your PayPal account and go to:
My Account->Profile->Payment Receiving Preferences
Select 'accept foreign payments without confirmation'.
- Help, I'm a guest and lost my ticket(s). What do I do?
- You can request that the event host send you a new link to your ticket, or go here:
Retrieve My Tickets
